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Courses and Training

Our courses and training are tailored to each client's requirements. Most can be delivered in person or virtually.

 

 

Multi-Day

Inclusivity Intensive Dialogues is designed to have maximum impact in a short time frame. Participants will meet each week for two hours, for 6 weeks with their facilitator who will provide a blend of lecture and participation. This course provides participants an explicit learning and sharing experience and opportunity to reflect on and expand/shift their mindset. Topics covered are multiculturalism, implicit bias, different perspectives and vocabularies for current and relevant painful Inclusivity concepts, curiosity vs. insensitivity, dialogue as a tool for learning about one another versus excluding one another and, listening, questioning, and gaining comfort with differences and seeing similarities. Designed for small groups, 8 -10 people maximum.

 

Amp Up Your Team!

Do you want harmony on your team with team members that go above and beyond and with team dynamics that consistently produce top-quality work? Have you ever dreamed about doing great work and it being fun?

Caltech’s Amp Up Your Team! interactive workshop series transforms work groups into high-performance teams. These teams typically include members who enjoy working together and collaborate effectively in supportive, rewarding environments to create amazing results. In this workshop series you will learn practical tools and techniques—along with increased self-awareness—to get the most out of your teams and enjoy leading them.

Amp Up Your Team! is based on decades of research and successful implementations. The workshop integrates two powerful tools – Visualize Personal Growth (a model for individual growth) and OrGro (a model for organizational growth). Although each model is effective on its own, their combination provides a powerful mechanism for individual and team transformation.

Your team will learn to:

  • Develop advanced leadership skills and model the newest language of collaboration

  • Create a symbiosis between team members to move forward and reduce conflict

  • Develop a deeper awareness of how you and your team are impacted by and can impact the workplace – top, down, and across

  • Enhance your skills for personal growth and organizational growth

  • Learn how to coach your team members to grow professionally

 

Topics:

  • VPS, OrGro, and the interplay between the models

  • Coaching your team

  • Leading and affecting organizational and cultural change

  • Enhancing leadership skills: managing stress, calmly and effectively communicating in complex situations, relationship building, team building

 

Who should attend:

Project managers, program managers, organizational leaders, and entire teams who want to develop their leadership skills and improve their team’s dynamics and performance.

 

Collaborative Communication

Collaborative Communication sessions lead conversations between individuals, teams and organizations to achieve outstanding results that everyone is proud of, pain free! We go beyond classic win-win negotiation techniques to outcome achievement that is better than the sum of its parts. Collaborative Communication requires a new way of thinking and a new vocabulary for achieving best possible outcomes for all.

 

 

Full-Day

 

Pivot to Thrive (GK)

There are many demands in the workplace and the virtual workplace. We need to have the energy and focus to do our best work every day, to behave like a leader at work, at home, to think ahead, to keep our immune system strong, and to keep our frame of mind in check. All of this can be exhausting, difficult to do and require us to go beyond being resilient. It is normal to feel challenged right now - sometimes just to get the day started. This workshop will teach you how to pivot from where you are into a place of productivity.

This webinar will provide the fundamentals for individuals and teams to thrive:

  • Resilience

  • Dealing with Uncertainty

  • Effective communication

  • Neuroscience of fear

  • Breaking out of fear

  • Growth from the inside out

  • Discovering and staying in your personal balance

  • Becoming a high performing team

 

Learning Outcomes:

  • Tapping into your personal resilience

  • Distinguishing between paralyzing and healthy fear

  • How to pivot your mindset into constructively directed self-determination

  • Effectively communicating to one another

  • How to become a high performing team

 

When the going gets tough, the tough pivot.

                                                  

SECURE Connection™ (ZP)

This interactive science-backed leadership and team development workshop draws on breakthroughs from modern neuroscience, mind-body research, and the physiology of stress resilience, providing fresh insights into the biology of collaborating with and influencing others, as well as tools for self-regulation in the face of challenge and stress.  There will be a focus on helping participants enhance interpersonal interactions based on what neuroscience tells us drives human behavior.  Participants learn a brain-based framework for cultivating an atmosphere of trust, partnership, and collaboration, in addition to science-based strategies for building stress resilience capacity important for self-mastery. To demonstrate the impacts of stress on team performance, a biofeedback demonstration will also be included.

 

Several adult learning modalities consisting of a mix of lecture/presentation, video, discussion, and learning activities will be utilized to deepen levels of engagement and relevancy to improving leadership and team performance.

 

Learning Objectives/Outcomes:

  • Describe what drives human behavior based on discoveries in contemporary neuroscience.

  • Define the impacts of the deeply social brain on human performance and outcomes in teamwork environments.

  • Apply the SECURE Connection™ framework, a brain-based model for collaborating with and influencing others at the individual, team, and organizational levels.

  • Utilize emotion regulation techniques based on the psychophysiology of cultivating stress resilience capacity.

​Communication (JE)

Communication is the cornerstone of the trust necessary for leadership, collaboration, and progress, particularly in fast-moving situations and variable environments.  In this immersive, engaging, and enjoyable session we will explore the ingredients of good communication, hone speaking and listening skills and understand how to utilize different communication styles to deepen understanding and build trust.

Learning Objectives/Outcomes:

  • Context, Frame and Assumptions:  Learn how our perspective influences the success of our communication. Identify the key influences that determine the speaker’s starting point for communication and utilize techniques for modifying this frame.

  • Communication and Trust:  Prepare for powerful communication by putting in place the necessary components for trust. Identify the components of team building communication.

  • Communication Styles:  Explore different communication styles and how they impact the transmission of ideas and information in one on one and in group conversations. Recognize communication style differences and accommodate those differences in conversation.

  • Listening as Skill and Mindset:  Discover the elements that impact our ability to listen. Demonstrate enhanced listening skills.

  • Impromptu Speaking:  Learn methods for organizing clear, concise answers to unexpected questions. Deliver clear, concise answers to impromptu questions.

​Polarity Mapping

When you are stuck in a vicious cycle where today's solution becomes tomorrow's problem to fix and then back again.

Polarity Mapping addresses the overarching issue of polar opposite opinions that are entrenched in passionate, well thought-out viewpoints. A common thread, such as the organizational mission can be the connection that establishes a common ground to proceed constructively and respectfully.

Conversations are difficult when all involved parties feel strongly about the topic, have very different fundamental beliefs, a different understanding of the situation, a challenge involving two or more “right” answers/solutions that are interdependent and need each other over time and polar opposite solutions. It can seem impossible to find a way towards an agreeable solution. 

This course goes beyond basic conflict management and provides another tool to address conflict with Polarity Mapping. Polarity Mapping has been used with unequivocal success in the workplace, in coaching, and in managing social issues.

Learning Objectives/Outcomes:

  • Successfully identify live issues participants are experiencing that have polarized opinions

  • Recognize ones’ own and others passion, fortitude and dedication in accomplishing the mission

  • Actively lean in and engage with one another comfortably using Polarity Mapping to arrive at solutions with respect

  • Add a tool to participants toolbox to use when they need to turn conflict to collaboration

 

Conflict Management (DG)

This offering focuses on ways supervisors can work with their employees to resolve conflict in the workplace.  It provides practical steps and techniques that everyone can learn.  Focus is on the five basic ways of handling conflict in the workplace, role play with emphasis on how to facilitate the resolution of conflict, as well as managing the work relationships once the conflict has been resolved.  

 Learning Objectives/Outcomes:

  • Cite the causes of workplace and customer conflict.

  • State why it is important to resolve conflict in the workplace and with customers.

  • Describe the methods of resolving conflict.

  • List the Do’s and Don’ts of workplace conflict.

  • Describe the steps in the conflict resolution process.

  • Identify and adjust their personal level of communicative assertiveness

  • Resolve interpersonal conflicts

  • Engage in productive conflict to improve
    team decisions

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Strategic Safety (TJ)

Phased re-opening is rolling out across the country, and employees once furloughed or working remote are being recalled to shared workspaces. With the number of new COVID-19 cases rising in several states, and no effective vaccine or treatment protocol available, many employees are understandably concerned for their safety, as well as their family. Add to that a dynamic new era of race and social justice, fluctuating financial markets, and the drumbeat of an election season. With so many significant issues dominating the daily news cycle, emotional reactions may vary. The prospect of navigating public spaces may underwhelm people who rationalize the risk, while others become anxious simply contemplating the social encounters that lay just outside their front door.

This workshop is designed for intact teams of 5 – 20 participants seeking to explore psychological and physical safety measures with the goal of managing emotional reactivity, mitigating risk, and maximizing engagement.

There is a short pre-work assignment (10 minutes) to enhance self-awareness, which supports learning self-management techniques, and creates a foundation for a collaborative team approach to developing a plan for safer working conditions. This interactive webinar will provide the fundamentals of:

  • Self-Assessment: Agency v. Autonomy

  • Wants v. Needs

  • Boundaries & Accountability

  • Over functioning v. Under functioning

  • Empathy v. Sympathy

  • TERA Quotient

  • Operational Safety Plan

  • RACI - Responsibility Assignment Matrix

 

Learning Outcomes:

  • Apply a four-step model to increase psychological safety and drive engagement.

  • Practice a tactical breathing technique for effectively managing emotion.

  • Define the difference between empathy and sympathy.

  • Recognize the two patterned responses to anxiety.

  • Describe a responsibility assignment matrix for successful implementation.

  • Create an Operational Safety Plan to assess risk, design solutions and develop procedures.

Moving from Individual Contributor to Management (MH)

The hardest shift in the arc of anyone’s career is moving from an individual contributor or SME into a management role.  This very important transition is doomed to fail without a full toolbelt.  This course will cover the realities of the transition for those who are considering it and cover a significant number of tools to set someone on the path to success.  Primarily:

  • Learning the language of leadership.

  • Identifying your leadership style and learning several others to be able to identify which style is needed in any given situation – instead of only having yours to use over and over again.

  • Engaging emotional intelligence as not something to learn and check off the list, but a commitment to improve over the long haul.

​Resilience – Women and Power (as they move up the ranks) (MH)

Learning the power dynamic that we currently have and how it shifts as we move through management and into the executive suite is a subtle but giant shift.  Learning to master all of the intricacies while still remaining ‘powerful’ to yourself takes a true understanding of your identity, your values, and your leadership style.  Since we do not move without showing our values, understanding how to communicate them is a key component.  In this course we will examine:

  • How you may/not be un/intentionally giving away your power.

  • How this relates to your level of communication skills.

  • A thorough individualized development plan to leave with a direction for further development

​Accountability and Effective Accountability Conversations (MS)

Establishing clear expectations and holding oneself and others accountable to them is fundamental to professional and organizational success. The ability to facilitate effective accountability conversations is essential across all stages of the Cycle of Accountability, and critical to the success of any supervisor, manager or leader. In this interactive virtual workshop, participants will explore their strengths and challenges in managing for accountability and have the opportunity to hone and further develop their skills in this competency. Participants will:

  • Explore the ‘Cycle of Accountability’ and understand the importance of ‘Clear Agreements’

  • Identify barriers to accountability and learn how overcome these

  • Learn methods and tools to strengthen their ability to be effective in facilitating accountability conversations

  • Understand how to be a role-model and ‘partner’ in establishing accountability with their staff

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